Refund policy
Return & Refund Policy
Return Eligibility
To qualify for a return, the item must be returned in its original received condition and kept in the original packaging.
Return & Refund Policy
Return Eligibility
To qualify for a return, the item must be returned in its original received condition and kept in the original packaging.
We are unable to process refunds or exchanges under the following circumstances:
1. The item is not in original condition, damaged, or has missing parts caused by factors other than our error.
2. The return request is submitted more than 90 days after delivery.
3. You fail to provide the return tracking number through our Return Center.
Refunds
After we receive and inspect your returned item, we will send you an email to confirm receipt. You will also be notified whether your refund request is approved or denied.
If approved, your refund will be processed, and the funds will be automatically credited to your original payment method (credit card or other payment account) within the applicable processing timeframe.
Late or Missing Refunds
If you have not received your refund, please take the following steps in order:
1. Re‑check your bank account.
2. Contact your credit card issuer, as it may take additional time for the refund to be officially posted.
3. Reach out to your bank, since refund posting often requires internal processing time.
If you have shoppleted all the above steps and still have not received your refund, please contact our support team at support@bomomo.shop.
Order Cancellations
Orders are automatically processed through our secure payment system and dispatched shortly after placement. To request an order cancellation, please email us at support@bomomo.shop.
If you submit a cancellation request after the order has been shipped, your request will be handled under our return policy. It will be treated as a standard return, and all relevant return fees will apply.
Exchanges
We only offer replacements for defective or damaged products. Should you need to exchange for an identical item, please send an email to support@bomomo.shop.
Gift Returns
- If the product was marked as a gift at checkout and shipped directly to you, you will receive gift credit equal to the returned item’s value. A gift certificate will be issued to you once we receive the returned parcel.
- If the order was not marked as a gift, or the gift purchaser had the item shipped to themselves for later gifting, the refund will be issued to the original gift giver, who will be notified of your return.
Return Shipping Fees
You are responsible for all return‑shipping costs. Shipping fees are non‑refundable. When a refund is issued, return‑shipping charges will be deducted from your refund amount.
Delivery time for exchanged items will vary based on your location.
For returned items valued over $75, we reshopmend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package.
We are unable to process refunds or exchanges under the following circumstances:
1. The item is not in original condition, damaged, or has missing parts caused by factors other than our error.
2. The return request is submitted more than 90 days after delivery.
3. You fail to provide the return tracking number through our Return Center.
Refunds
After we receive and inspect your returned item, we will send you an email to confirm receipt. You will also be notified whether your refund request is approved or denied.
If approved, your refund will be processed, and the funds will be automatically credited to your original payment method (credit card or other payment account) within the applicable processing timeframe.
Late or Missing Refunds
If you have not received your refund, please take the following steps in order:
1. Re‑check your bank account.
2. Contact your credit card issuer, as it may take additional time for the refund to be officially posted.
3. Reach out to your bank, since refund posting often requires internal processing time.
If you have shoppleted all the above steps and still have not received your refund, please contact our support team at support@bomomo.shop.
Order Cancellations
Orders are automatically processed through our secure payment system and dispatched shortly after placement. To request an order cancellation, please email us at support@bomomo.shop.
If you submit a cancellation request after the order has been shipped, your request will be handled under our return policy. It will be treated as a standard return, and all relevant return fees will apply.
Exchanges
We only offer replacements for defective or damaged products. Should you need to exchange for an identical item, please send an email to support@bomomo.shop.
Gift Returns
- If the product was marked as a gift at checkout and shipped directly to you, you will receive gift credit equal to the returned item’s value. A gift certificate will be issued to you once we receive the returned parcel.
- If the order was not marked as a gift, or the gift purchaser had the item shipped to themselves for later gifting, the refund will be issued to the original gift giver, who will be notified of your return.
Return Shipping Fees
You are responsible for all return‑shipping costs. Shipping fees are non‑refundable. When a refund is issued, return‑shipping charges will be deducted from your refund amount.
Delivery time for exchanged items will vary based on your location.
For returned items valued over $75, we reshopmend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package.