Shipping policy

Shipping Policy
 
Shipping Time & Rules
 
Delivery lead‑time varies by product availability, with an estimated 5‑15 business days.
If your order contains multiple items, shipping will be based on the product with the longest lead‑time. We do not split orders, nor do we ship mixed items ahead of the estimated delivery window. Should you wish to receive available items separately, please place separate purchases.
 
Delivery & Free Shipping
 
Shipping Carriers
 
North‑America orders are dispatched via USPS, UPS, FedEx or DHL.
PO Box addresses are not accepted.
Delivery to Alaska, Hawaii, and central mountainous regions may take longer.
 
Free Shipping
 
Free shipping applies to most orders with a subtotal of $35 and above.
If your order does not meet the free‑shipping threshold, shipping charges will be displayed on the address‑checkout page upon order confirmation.
 
Import duties, taxes and customs fees are governed by local national regulations. Customers shall be liable for all applicable import‑related taxes.
 
Free returns are not available for non‑quality‑related issues after shipment.
 
Important Shipping Notices
 
For special shipping requirements, please reach out to our Customer Service.
Double‑check your shipping address before payment. We will coordinate with logistics partners accordingly.
Orders can only be shipped to the country selected at checkout.
Address changes requested after shipment cannot be guaranteed to take effect. You shall bear all risks and costs arising from post‑shipment address modifications.
 
Please enter accurate full name, shipping address and contact details at checkout to ensure successful delivery.
 
We shall not be liable for delayed or failed deliveries caused by the following circumstances:
 
1. Customer‑caused issues: post‑shipment address modification, invalid / incorrect address or contact information, refusal of delivery, etc.
2. Customs‑related risks: we will notify customers by email when customs clearance is required. Customers bear responsibility for goods damaged due to delayed customs clearance.
3. Force‑majeure events: unforeseeable and unavoidable circumstances including weather‑caused transport disruptions, communication failures, government policies, wars, earthquakes, typhoons, floods, fires, heavy rain or fog.
 
Packages will not be delivered on weekends, public holidays or festivals.
Delivery is also unavailable if the courier cannot access the recipient’s location (e.g. school, workplace, gated residential compound).
 
Order & Logistics Tracking
 
Shipment Notification
 
Once your order is dispatched, you will receive an email or SMS with the tracking number (please enable SMS alerts at checkout). Follow the link to the carrier’s official site to view real‑time shipment status.
 
How to Track Your Order
 
1. Log in to your account and view the My Orders page.
2. Contact our support team at support@bomomo.shop.
 
Inspection & Acceptance
 
Given the high value of our products, please inspect the parcel upon receipt.
If the package is chipped or damaged, do not sign for delivery or open the parcel. Contact our Customer Service immediately.
 
Once you (or your authorized representative) sign for the parcel, it is deemed that you have accepted the package, quantity and goods.
We strongly recommend recording a full unboxing video and cross‑checking items against the packing list.
Should you find damaged or missing goods, please contact Customer Service within 24 hours of receipt for prompt resolution.